ThThe Director of Development Operations will keep iNaturalist’s major donor and institutional fundraising team running smoothly by managing the CRM and related technologies, leading on fundraising analysis, and managing direct response.

InaiNatururalist’s development team manages major gifts and institutional fundraising, while leading development operations for development and community fundraising, which is housed in the engagement team. 

ESESSENTIAL DUTIES AND FUNCTIONS

• Manage and maintain fundraising database and related technologies, including ongoing documentation of business rules and practices; coordination with engineers or product staff to integrate the CRM with iNaturalist platform as appropriate; training and coaching staff to ensure consistent use and application; management of vendor relationships; coordination with the community fundraising team; and support of data hygiene functions

• Lead reporting for the development department, offering analysis of and insights from fundraising trends and activities to support fundraising strategy development and management 

• Manage strategy for and implementation of direct response program, including vendor relationships, for the development department 

• Support all aspects of the development department

REREQUIRED QUALIFICATIONS

• Five or more years experience in development operations role 

• Fluent in English, both written and verbal

• Must be eligible to work in the United States 

KNKNOWLEDGE, SKILLS, AND ABILITIES 

• Experience managing fundraising CRMs and related technologies (experience with Virtuous and/or FundraiseUp particularly valuable)

• Familiarity with donor-centric fundraising strategies, preferably in distributed contexts

• Experience with direct response fundraising a plus  

• Excellent attention to detail 

• Strong analytical skills

• Comfort coaching others 

• Excellent written communication skills in English

• Ability to work with independently as well as in collaboration

• Ability/willingness to travel on occasion 

• Ability/willingness to perform after-hours maintenance and monitoring

• Ability to set up and maintain computer hardware provided for the job 

• Experience using iNaturalist is a plus

To To apply, please send cover letter and resume to jeanne@inaturalist.org. Applications will be reviewed on a rolling basis after November 17.